Questions to Ask Home Builders

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When choosing a home builder, always go for the company that has been recommended to you by your local home builders’ association. You can also search for prospective home builders online, using the Canadian Home Builders’ Association’s website, or in the construction and real estate section of the newspaper. Before shortlisting a couple of companies for interview, it is recommended to thoroughly search the market to get an idea of the market trends and pricing. Once you have shortlisted a home building company, ask their representative a few questions to be sure you are making the right choice.

Is home building your full-time profession?

Ask the builder if home building is his/her full time profession. If a builder wants to construct your home as a part-time project, you will be better off looking for other options.

What is your experience, and how long have you been in the business?

Like any other profession, experience matters the most in home building. Ask your prospective builders how long they have been doing this. Do not hesitate to ask what sets them apart from their competitors. To be successful, a home builder requires solid business skills and a track record of satisfied customers.

Are you a associated with a Home Builders’ Association in Canada?

Membership of a home builders’ association, such as the CHBA, not only proves a builder’s commitment to the industry, but also the quality of work, since members of all reputable associations agree to a Code of Ethics which requires them to be fair and honest with customers.

Are you a member of a home warranty program?

Warranty programs provide additional protection to your investment. Ask the builders what kind of warranty programs they offer – you will be needing one that best meets your requirements, both in the short term as well as in the long term.

How long does it take your company to complete a house with a design similar to mine? Can you give me references from your past clients?

It is important to know the past record of your prospective builders, since this will give you an idea of how long will they take to construct your home. Ask the company representative to provide you references from their past clients. Contact at least three of the past customers and ask them if the construction process was completed on time and within the budget limit. Also ask how satisfied they are with their new home and with the company’s after-sales service.

Who will oversee the construction of my home?

Technically a project manager should oversee the construction process on daily basis, since he is one of the most experienced and qualified workers in the crew. If the project manager is not supervising the construction of your home, inquire about the qualification of the person working in his place.

What after-sales service does your company provide?

Professional builders always stand behind their constructions by offering an attractive after-sales service program. Ask the prospective builders to explain their after-sale service program in detail, like what kind of damages are covered, how to request a service in case, and what is the usual response time.

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